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Frequently Asked Questions
Do you do Free measuring and estimates?
Yes we do, however we often run specials that give you an extra discount off of your blinds or shutters when you order the day of the estimate only. For this reason we suggest that you call in your approximate window sizes so we can price your blinds or shutters prior to coming to your home. This way you will be guaranteed the best price available.
Do you charge for installation?
No we do not charge installation for blinds or shutters. We have a small delivery fee no matter how many windows you are covering.
What type of payments do you accept?
We accept Visa, MasterCard, Checks and Cash.
Do you offer financing for blinds or shutters?
Yes, we have several financing options available on your custom blind or shutter order. Please call our sales department for details on financing window coverings. Financing is subject to approved credit, restrictions apply.
How long will my order take?
Orders are received in approximately 7-10 working days for blinds, and 6-8 weeks for shutters. These are estimated times only and some window covering orders may take longer. All other products may take up to 14 weeks. Installation will be scheduled once the entire order is received.
Can I cancel my order?
All our products are custom made and cannot be cancelled or changed for any reason.
Will I get a warranty with my window treatments?
Yes, all our blinds and shutters come with a manufactures lifetime limited warranty.
I'm buying a new house in Arizona, do I have to use the builder's design center for my blinds or shutters?
Absolutely not! Our every day low blind and shutter prices can save you hundreds or thousands of dollars and we have a much larger selection of custom window coverings. You can even include the cost of window treatments in your new mortgage.
What choices do I have for arched, curved or odd shaped windows?
Shutters or cellular shades can be made to fit just about any type of arch or odd shaped window.
What do you suggest for skylights?
Arizona loves the sun. Cellular shades or shutters are excellent window covering choices for skylights. They will keep harsh Arizona heat out when you want, while letting in the light when you want to.
Do you offer rush orders on blinds and shutters?
Rush orders are available by special order only. We do not offer one-day production on all our products for one reason: quality. While we understand you are anxious for your blinds or shutters, we also understand you want quality window coverings. Phoenix Arizona summers are hot hot hot, you need a premium window covering not an instant one. We have not met a customer yet that would prefer a sub standard quality blind or shutter two days before a top quality window covering. Ask yourself this; if a company promises to get your blinds made by the end of business today how much attention can the manufacturer be paying to quality? We believe we have found an equal balance of prompt service while maintaining top quality production standards.
How are blind and shutter repairs handled?
All blind and shutter repairs are handled on a per issue basis. Because of the superior quality of our window coverings, repairs are not a common occurrence. You can contact our customer service department to arrange warranty repairs through the manufacturer.
Will you take my old window treatments down?
Our prices do not include removing your old blinds or shutters. But we can do it for a minimal additional charge.
Will you move my furniture?
Sorry, we are not allowed to move your furniture or breakables.